FREQUENTLY ASKED QUESTIONS
Why preserve your older analog memories?
Your memories are priceless, and irreplaceable. Your family probably has THOUSANDS of home movies and photos in multiple formats. The benefit of preserving your memories is twofold: first, by keeping a copy of your family videos and photos on DVD or Blu-ray or USB drive and in the cloud, you preserve these memories forever. Second, modern technologies allow you to enjoy your digital videos and photos in many more ways than traditional analog home movies and photos. With your memories in a modern digital format, you will be able to effortlessly organize, label, and share your memories library. In addition, you can easily create personalized memories gifts -- like video montages and photo books - for special occasions.
 
Why is iMemories my best option for digitizing my movie films, videotapes, photos, slides and negatives?
iMemories has a state-of-the-art facility, the most advanced equipment and technology, highly skilled technicians, an incredibly user-friendly website and mobile apps, and affordable prices. We also do all our work in-house to ensure the highest quality control. With over 15 years of experience digitizing older analog home movies and photos, we breathe new life into your memories, providing enjoyment for generations.
 
Where does iMemories process orders?
All of our orders are processed in our new state-of-the-art facility in Scottsdale, Arizona. Given the high level of importance and value we place on your older analog memories, it was essential for us to locate iMemories in a place where there are no natural disasters such as hurricanes, tornados, earthquakes or floods. Our new 50,000 sq. ft. facility located in the heart of the ''Silicon Desert'' provides us access to an abundant and highly trained labor pool. This allows iMemories to provide the world's premier digitization service. Your family memories remain in one location throughout the entire process until we return them to you. This ensures that our service provides an unparalleled level of safety and security.
 
Is iMemories safe? I am worried about parting with my priceless memories.
Your order is safe with iMemories. That's backed by our experience safely handling MILLIONS of home movies and photos each year, including the orders from our partners - leading retailers such as Walgreens.

iMemories has lead the industry in safety and has pioneered the ''best practices'' regarding the safe shipping and careful handling of treasured analog memories all the way from door to door tracking for your order, to how we assign, handle, and digitize your order. iMemories has NEVER lost or damaged an order. You can trust iMemories to safely digitize your order.
 
What is the best way to preserve my older analog memories?
The only practical or affordable way to preserve older analog home movies and photos is to convert them to a modern digital format. Once ''digitized,'' your analog memories can be stored in a variety of affordable digital storage media: DVD, Blu-ray, or USB drive. With iMemories Cloud, iMemories will safeguard your memories in the cloud, allowing you anytime, anywhere viewing and sharing of your memories on our iMemories app via iPhone, iPad, Android phone and tablet, PC and Mac and select Smart TVs.
 
What is a ''digital format''?
Digital format refers to the transfer of your media from an out of date format to a digital file that you view online, download and share using a computer or device. It is also the first step in transferring you media to a DVD.
 
Is there a limit to how many videotapes, movie films and photos I can send in?
No, there is no limit. We can handle any size order. It's not uncommon for iMemories to receive orders with over 100 videotapes and movie films, and over 10,000 photos.
 
How long does it take?
Once we receive your order, you will receive an email notification to review and pay for your order to be processed. Once you pay for your order, iMemories will begin processing your order.

Visit  www.imemories.com/production-schedule  for information on current processing times.
 
What should I expect after shipping my order to iMemories?
Visit   www.imemories.com/nextsteps   for information on what to expect next.
 
How do I know when my order was received?
You will receive an email notification to the email address you provide on the Customer Card once we your box of memories arrives at iMemories.
 
What formats of older analog memories does iMemories accept?
If it was used in the last century to record family memories, iMemories accepts it. The following formats are accepted:

    Videotapes: VHS, VHS-C, Betamax, 8mm, Hi8, Video8, Digital8, MiniDV, MicroMini
    Movie Films: 8mm, Super 8, 16mm
    Photos: Photo prints, slides, negatives

 
How do I tell how many feet of movie film are on a reel?
Most home movie film reels have markings on the side of the (metal) reel that indicate the length. You will traditionally see 200 feet, 300 feet, or 400 feet for 8mm or Super 8. Traditionally, the smallest reels (plastic), the ones that measure 3 inches in diameter, are 50-foot reels.

The length and run time of 8mm film and Super 8 film are as follows:

    3 inch reel (50 feet) 2-3 minutes
    4 inch reel (100 feet) 5-6 minutes
    5 inch reel (200 feet) 12-14 minutes
    6 inch reel (300 feet) 19-22 minutes
    7 inch reel (400 feet) 26-29 minutes

16mm film running time will be approximately half of 8mm film or Super8 film.
 
Do you convert foreign PAL tapes?
Yes! We'll convert your foreign PAL videos to US (NTSC) DVDs (all formats excluding Beta Max). There's no additional charge at iMemories for foreign PAL tapes.
 
Can I digitize recorded TV shows or Hollywood movies from VHS tapes?
No. iMemories will not process copyrighted TV shows or Hollywood movie footage. However, if a videotape has a blend of home movies and TV or movie footage, the TV or movie footage will be removed, but, the home movie footage will be preserved.
 
If I have SD cards from my modern digital camera or camcorder, can I send those in to iMemories to get transferred to DVD or Blu-ray?
You are welcome to send in your SD cards (digitizing is $14.99 per 2 hours), but, most people simply upload their digital videos and photos stored on their SD cards to their iMemories account. You can upload your digital videos and photos via our Web app on your PC or Mac. It's simple and fast! Once your digital memories are uploaded from your SD card, you can make custom DVDs or Blu-rays.
 
Do you convert DVDs and MiniDVDs?
Yes. Processing is $14.99 per DVD or MiniDVD.
 
What if some of my memories are in really poor condition?
iMemories is the best in the business. We work all-day, every day, on older analog movie films, videotapes, photos, negatives and slides. Our equipment and advanced technology is the best in the industry and carefully calibrated to perform the highest quality digitization possible, given the condition of your source materials.
 
Is the movie film cleaned thoroughly before being digitized?
Yes. Your movie film is fully inspected and cleaned thoroughly (by hand) by our film-cleaning specialists. However, we cannot remove mold damage and/or debris embedded on movie films.
 
If my home movie film is broken, will you fix it?
Yes. Vintage movie film is often broken when it arrives. iMemories will professionally ''splice'' (or repair) your broken movie film - without any loss of the home movie footage. iMemories does not charge extra for this service.
 
Can my original audio from my movie films be captured?
Yes. For Super 8 movie films with magnetic audio and on 16mm movie films with optical audio, iMemories can capture the original audio.
 
Do you have a service to check if a tape is blank?
If you feel any of your videotapes might be blank, we offer a service called ''Check for Blank Tapes''. The cost is $0.99 per tape and the service is performed prior to your assets being digitally converted. To request this service you must note which video(s) you would like us to check, when you send your order in, by labeling them ''Check for Blank Tape''. We will review all assets tagged with this designation and charge you for the service in your online digitization quote.
 
If my videotape is broken, will you fix it?
Yes. Minimal splicing is included in the conversion to digital of $14.99 per tape. If excessive splicing and/or the exterior housing needs to be replaced, an additional charge of $24.99 will be required to proceed. If any additional charges are required, or if the repair will affect your footage, we will contact you prior to completing the repair for permission and/or payment
 
My photos are in albums. Can I ship my albums to iMemories as is? Or do I have to remove my photos from the albums?
Yes. iMemories accepts photo albums as-is. iMemories will carefully remove each photo from its album, scan the photo, and return the photo back to its original location in the album. iMemories handles your photo albums with care. iMemories does not charge additional fees to accept photos albums.
 
My slides are housed in carousels, magazines or protective slide display pages. Can I ship my slides as-is?
Yes. iMemories accepts carousels, magazines or protective slide display pages as-is. iMemories will carefully remove each slide from its container, and return the photo back to its original location in the carousels, magazines or protective slide display pages. iMemories handles your slides with care. iMemories does not charge additional fees to accept carousels, magazines or protective slide display pages.
 
Do I get my originals back?
Yes, all originals will be shipped back to you after they are converted to digital. Please do not send adapters, cameras or personcal artifacts (envelops, letters or notes) with your order. Allow for a few weeks after your is processed for the return of your originals. Shipping fees apply.
 
When and how do I use a promo code?
Once you send in your order and receive an email notification to review and pay for your order, you can add the promo code at checkout.
 
Half of my stuff isn't labeled. How will I organize it?
If your box of analog memories is unlabeled and unorganized, consider yourself VERY normal. 99% of all people fall into this category. No worries. At iMemories, once your memories are digitized, we will add your videos and photos to your iMemories account so you can view them online. Our easy-to-use website allows you to label and organize your memories. It's simple, fast, and lot of fun! Bottom line, you don't need to watch, organize nor label your analog memories ahead of time. Just ship them as-is.
 
Can I share my videos and photos?
Yes. Once your media is digitized or uploaded, you can share a single video or photo, multiple videos or photos, a single Album, or multiple Albums. iMemories provides email and text sharing, as well as the ability to post your memories to popular social sites like Facebook and Twitter. Shares are sent a single link. There are no files attached.
 
Do I have to subscribe to iMemories Cloud to view my videos or get DVDs created?
No, you will receive a FREE 30-day iMemories Cloud subscritpion allowing you to view, share, create DVDs or download.
 
What's included in my 30-day free trial of iMemories Cloud?
You'll receive unlimited storage, viewing, sharing, and editing plus the ability to fully customize your DVDs or Blu-rays. After the 30-day free trial, you have the option to subscribe to iMemories Cloud for only $5.99/month or $49.99/year. Subscription includes ALL features and UNLIMITED cloud storage.

Learn more about iMemories Cloud.
 
What is iMemories Cloud?
iMemories Cloud lets you access your family memories from whatever device you're on. Your videos and photos are safely stored in iMemories Cloud and are accessible through iMemories apps on iPhone and iPad, Android phone and tablet, PC or Mac and select Smart TVs. iMemories Cloud gives you peace of mind and makes finding, viewing and sharing your family memories simple and fast.

Learn more about iMemories Cloud.
 
What do you mean ''safely stored in iMemories Cloud''?
When your family videos and photos are stored in the iMemories Cloud, they are safeguarded on enterprise-grade storage servers which provide 99.999999999% durability/reliability, meaning that statistically if you store 10,000 videos and photos in iMemories Cloud you may lose one of them every 10 million years. It's safe to say that your family memories are safe in iMemories Cloud.
 
Do I get unlimited cloud storage? Or am I charged by the GB like other cloud storage sites?
With iMemories Cloud, you get UNLIMITED cloud storage for one low, flat rate. You are NOT charged by the GB like other cloud storage sites.
 
Can iMemories make DVDs or Blu-rays for me that I can watch on my TV and computer?
Yes, iMemories can put your videos and photos onto premium quality DVDs or Blu-rays that will play on your TV and computer. Only at iMemories can you fully customize your DVDs or Blu-rays. You can edit, label and organize your videos and photos and choose exactly what memories get preserved on your DVDs or Blu-rays. iMemories DVDs and Blu-rays are premium quality and professionally packaged. Not only do they make great long term digital archives, iMemories DVDs and Blu-rays make wonderful gifts for family and friends.
 
How much video and how many photos will fit on a single DVD?
Up to 2 hours of video will fit onto a single DVD (for movie films, this would equate to 1,800 ft.). Additionally, up to 500 photos will fit onto a single DVD data disc (JPG files only, not a slideshow).
 
Can I put multiple tapes on a DVD?
If you have tapes that are short in duration you will be able to combine your tapes after iMemoreis converted them ot digital. You will be able to customize your DVD(s) online at iMemories.com. A DVD will hold 2 hours of video.
 
Will the iMemories DVD be compatible with my DVD player?
iMemories DVDs will play in almost all standalone DVD players in use today. The DVD format is DVD-R.
 
Can I order more DVD or Blu-ray copies at a later time, after my order has been processed?
Yes, you can order more DVD or Blu-ray copies at a later time. iMemories will keep your digital masters for up to 60 days without an iMemories Cloud subscription. With an active iMemories Cloud subscription, you can order DVD or Blu-ray copies any time.
 
Can I make my own DVDs or copy my iMemories DVDs?
Yes, you can make your own DVD copies. iMemories does NOT copy protect or try to prevent you from creating DVDs from you download digital files or making copies of your iMemories DVDs. However, be aware that making copies of DVDs requires special software and some technical know-how.
 
Can you send me my full resolution digital masters on an external USB flash drive or hard drive?
Yes. iMemories can package up and send you your full resolution digital masters on an external USB drive. Pricing is based on the storage capacity of the drive (thumb drive = 8GB, 16GB, or 32GB or external USB hard drive = 500GB or 1TB). See   Pricing Page   for external USB hard pricing. The file format will be MP4 for videos and JPG for photos. MP4 video files will be the unedited version of the full length video. Contact Customer Service at 1-800-845-7986 after your digitial conversion is compelted to order.

Important Note: With an iMemories Cloud subscription, iMemories keeps your digital masters in our cloud storage long term. You will have access to your digital masters any time you need them. Additionally, when your digital masters are stored at iMemories, you can view and share all your family memories on your iPhone, iPad, or Android device, PC or Mac, and select Smart TVs -- anytime, anywhere. iMemories strongly recommends an iMemories Cloud subscription.

Learn more about iMemories Cloud.
 
Can I upload all my digital memories and use iMemories as a single place where all my family memories are stored?
Absolutely! Once your older analog memories are digitized and stored in your iMemories account, you will want to upload your newer digital memories to your iMemories account as well. iMemories is the one place where all of your family memories can live. Subscribe to iMemories Cloud for only $4.99/month or $49.99/year. Subscription includes ALL features and UNLIMITED cloud storage.

Learn more about iMemories Cloud.
 
What digital video and photo formats can I upload?
Video formats supported: MP4, MTS, MOV, AVI, DV, MPG, MPEG, M4V, WMV

Photo formats supported: JPG, JPEG, RAW, TIF, TIFF, BMP, GIF, PNG
 
Are my digital videos and photos stored and preserved in full resolution?
Yes. Your digital videos and photos are stored and preserved in full resolution. iMemories Cloud is considered a long term digital archive for your treasured family memories.
 
Does iMemories have a privacy policy to ensure that my memories can only be viewed by me or specific family and friends?
Yes. Your privacy is of the utmost importance to all of us at iMemories. We will never share your family videos and photos without your permission.

For more information see our Privacy Policy Page.